Our Work
Revamp a traditional organisation
We performed "deep interviewing"with clients to identify their explicit & implicit needs. We questioned staff to identify internal virtuous & vicious circles. With this diagnosis as a base, we involved collaborators & clients in shaping new processes, gradually bringing the organisation to move, and adjusting the way of working towards more autonomy.
POSITIVE IMPACT: Delays in handling client request evolved from 4 weeks to 24h, while increasing employee satisfaction.
Digital innovation through design thinking
To jump start the digital transformation of an incumbent insurance provider, we selected a team of innovation-minded employees and set up a major greenfield innovation program, leading the client team through a “design thinking” approach. We created a workable prototype, tested it with clients and adjusted it to their needs.
POSITIVE IMPACT: Team initiated to DT & first prototype of an innovative digital tech product in Life Insurance delivered
Set up & management of an agile PMO
In a company having defined more than 300 projects, without a clear strategy, we worked with the management to define mission, vision & values, and set key strategic guidelines. With this as an input and pragmatic follow-up, working hand in hand with PMs, we redefined the project roadmap and followed-up the projects in an "admin-light" effective & efficient approach.
POSITIVE IMPACT: Streamlining of projects and alignment across the company. Reduced time invested per project.
Restructure an E-commerce programme
Joining an on-going transformation program in eCommerce at an incumbent retailer, involving 7 out of 10 BUs and more than 80% of turnover, we performed an systemic diagnosis to assess the program. In alignment with stakeholders, we restructured the program team and work processes. We instilled a start-up culture within the team, and created an own branding, while keeping tight ties with the organisation.
POSITIVE IMPACT: Restructuring of the programme. Aligned project brief across the organisation. Start-up spirit.
Restructuring of an SME
In this loss-making SME, through indepth analysis, we identified key profitability issues in the production process. Working hand in hand with the Production, Quality Assurance and Commercial Teams, we worked out & implemented effective solutions, while step by step reorganising & changing the company culture.
POSITIVE IMPACT: Quick action to eliminate price leakages & waste through active collaboration with all employees.
Transformation to self-steering teams
We accompanied an SME in keeping its entrepreneurial culture while growing exponentially, transforming into self-steering teams. Through an internal & external diagnostic, we helped the management & organisation to look at itself with a renewed perspective and devised ways to consolidate newly identified strengths while addressing weaknesses.
POSITIVE IMPACT: Open dialogue on previously unspoken frustrations. Identification a clear development areas.